Retail Store Manager (Non Driving Role)

Retail Store Manager (Non Driving Role)

Job Summary

Drive team performance and customer engagement by leading a dynamic retail environment that promotes professional growth and exceptional service. This role focuses on managing day-to-day store operations, coaching sales staff, and ensuring alignment with organizational goals, while representing Spectrum’s full suite of telecommunications products.

Responsibilities

• Lead and mentor a team of sales professionals to exceed sales targets and deliver top-tier customer experiences.
• Foster a collaborative, high-performing team culture through training, development, and best-practice sharing.
• Maintain operational excellence and compliance with company policies and procedures.
• Analyze store performance metrics and implement strategies to improve efficiency and profitability.
• Provide hands-on support to customers, using expert knowledge of products including internet, mobile, TV, and voice services.
• Build strong relationships with customers to understand needs and provide tailored solutions.
• Coordinate with regional and territory managers to execute company initiatives and campaigns.

Qualifications and Experience

• 3-5 years of experience in sales and customer service, ideally within a retail environment.
• Intermediate proficiency in Microsoft Excel, Word, and PowerPoint.
• Ability to lift up to 35 lbs. and remain on feet for extended periods.
• Availability to work flexible schedules, including weekends and travel as needed.
• Bachelor’s degree or equivalent work experience preferred.
• At least 1 year of management experience preferred.
• 1-3 years of telecommunications or wireless industry experience preferred.

Benefits

• Comprehensive health, dental, and vision coverage.
• 401(k) with company match and employee stock purchase plan.
• Paid time off, including holidays and sick leave.
• Discounts on Spectrum products and services.
• Ongoing training and professional development programs.

Salary

Base pay ranges from $69,000.00 to $113,800.00, with a commission earnings target starting at $13,200.00.

About SPECTRUM:

Charter Communications, operating under the Spectrum brand, is a leading broadband connectivity company and cable operator serving more than 31 million customers across 41 states. With a workforce of over 95,000, Spectrum provides a full range of state-of-the-art residential and business services including Internet, TV, mobile, and voice. Spectrum is committed to fostering an inclusive culture, offering equal employment opportunities, and empowering employees to thrive professionally and personally.