Customer Service Representative

Customer Service Representative

Job Summary of Customer Service Representative:

Offer specialized help to retail and wholesale clients by providing automotive parts solutions. This position requires utilizing expertise in automotive products, guaranteeing top-notch customer service, and aiding in the smooth ruing of store functions within a dynamic retail setting.

Job Duties and Responsibilities of Customer Service Representative:

• Aid clients in choosing the appropriate automotive components and remedies both in person and via telephone interactions.
• Utilize expertise about products to assist colleagues and respond to customer questions effectively.
• Provide exceptional customer service to every individual who comes into the store.
• Sustain a vibrant environment with a strong focus on customer satisfaction.
• Make use of various technological tools such as computers, cash registers, telephones, and paper catalogs for efficient operations.

Qualifications and Experience of Customer Service Representative:

• Valid driver?? license.
• Previous background in a retail setting focused on automotive components or a related field.
• Having a high school diploma or GED is a prerequisite, and completing technical or trade school classes can be advantageous.
• Proficient in conveying messages effectively through both spoken and written language.
• Proficiency in performing efficiently in a high-speed retail environment.
• Proficient listening abilities and a deep understanding of customer feelings.
• Experience in the automotive, heavy machinery, agricultural, diesel engine, maritime, or retail sectors.
• Previous involvement in a parts shop, auction house, retail setting, or automotive repair workshop.
• Familiarity with cataloging or inventory control systems is essential.
• ASE certifications.

Benefits of Customer Service Representative:

• Competitive pay.
• Inclusive health advantages and a retirement savings plan are offered.
• Steady job security at a prominent Fortune 200 corporation.
• Advancement prospects and possibilities for progressing within the company.
• Continuous training and development supported by leadership is essential for growth.

About Company:

Genuine Parts Company is a prominent supplier of auto components, renowned for its dedication to putting customers first and fostering the professional development of its employees. The organization promotes a teamwork-oriented setting where employees have the chance to progress in their careers.